Refund Policy

At Jet Wag, we know that even our furry adventurers might have a change of heart. Our tails are wagging to make sure you and your human have the best travel experience possible. Here's what you need to know about our refund policy in case your pet needs to paws their travel plans.

Eligibility for Refunds

Pet Opts Out of the Trip

Decided to stay home for extra nap time instead of flying? No worries! We’ll fetch a full refund for your human, minus a $250 fee (to cover the paw-some preparations we made just for you).

Flight Capacity Not Reached

If we don’t gather enough paws on board (reach the group flight capacity), then Jet Wag will
return 100% of the payment to your human. But sit tight! We’ll have another flight lined up soon for your next paw-some journey!

The final price for your seat on our tail-wagging charter flight will only be set once we have enough paws on deck and the flight is ready for liftoff. We want you to feel comfy saving your spot in advance, so no pressure!

And if you decide chasing your tail is more fun this time, don’t worry! Jet Wag will give your human a 100% refund of your booking, minus a $250 service fee for the time we spent getting everything ready for your adventure. We can’t wait to fly with you soon!